Terms of Service

Welcome to the Purple Word Box (Pty) Ltd website. These Terms of Service explain the terms and conditions that apply when you use our website, contact us, submit an enquiry, request information, or engage with our services.

By using this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website.

1. Who We Are

Purple Word Box (Pty) Ltd is a public relations, communications, media relations, brand strategy and professional content agency based in South Africa.

We help businesses communicate clearly, build credibility, strengthen their reputation, gain media visibility and create professional written content that supports their business goals.

You can contact us at:

Email: info@purplewordbox.co.za
Phone / WhatsApp: [Insert once confirmed]

2. Use of This Website

You may use this website to learn more about Purple Word Box, view our services, read our content, and contact us about possible services.

You agree not to use this website in a way that:

• Is unlawful, harmful, abusive or misleading
• Attempts to interfere with the website’s performance or security
• Copies, damages or misuses our content, branding or intellectual property
• Sends spam, harmful software, false enquiries or automated submissions
• Attempts to gain unauthorised access to any part of the website

We reserve the right to restrict access to the website if we believe it is being misused.

3. Our Services

Purple Word Box offers professional PR, communication and content-related services. These may include:

• PR strategy
• Brand strategy
• Media relations and paid media
• Report writing
• Media training
• Content and thought leadership
• Corporate branding and promotional products

The exact scope of work, deliverables, timelines, fees and terms for any service will be agreed separately in writing through a proposal, quotation, retainer agreement, service agreement or other written communication.

Information on this website is for general information purposes and does not automatically create a client relationship.

4. Enquiries and Proposals

When you submit an enquiry through the website, email us, or contact us directly, we may respond with further questions, recommendations, a proposal or a quotation.

A proposal or quotation does not confirm work until it has been accepted by both parties and any required payment terms, deposits, timelines or agreements have been confirmed.

We reserve the right to decline work where the project is not suitable, where we do not have capacity, or where the request falls outside our service offering.

5. No Guarantee of Media Coverage

Purple Word Box works to identify strong stories, package them professionally, pitch them to the right media and give stories the best possible chance of being used.

However, earned media coverage cannot be guaranteed. Editorial decisions are made by journalists, editors, publications, broadcasters and media platforms, and are outside our control.

We do not guarantee that any press release, pitch, article, interview request, media follow-up or PR campaign will result in specific media coverage, publication, ranking, reach, engagement, sales or business results.

6. Paid Media and Third-Party Platforms

Where paid media, sponsored content, press office placements, advertising, social media platforms, digital campaigns or third-party media platforms are used, the terms, pricing, approval processes, publishing timelines and performance of those platforms may be controlled by the relevant third party.

Purple Word Box is not responsible for delays, changes, rejections, technical issues, pricing changes, platform policies or publishing decisions made by third-party platforms, media owners or suppliers.

Any third-party costs will be discussed with the client where relevant and may need to be paid separately or upfront, depending on the agreed project scope.

7. Client Responsibilities

To deliver services effectively, we may require information, feedback, approvals, access, brand material, company background, spokesperson input, images, reports, documents or other content from the client.

The client is responsible for ensuring that:

• Information supplied to us is accurate, complete and lawful
• They have the right to use any images, logos, documents or material supplied
• Feedback and approvals are provided within agreed timelines
• Internal stakeholders are available where needed
• Claims, statistics, company information and technical details are checked before publication
• Final approvals are given before content is submitted, published or distributed

Purple Word Box will not be responsible for delays caused by late information, late feedback, unavailable stakeholders or incomplete client input.

8. Content Approval

Content created by Purple Word Box may include press releases, articles, thought leadership pieces, reports, website copy, blogs, newsletters, LinkedIn content, media pitches, case studies and other written communication.

Unless otherwise agreed, the client must review and approve content before it is submitted, distributed, published or used.

Once the client has approved content, the client accepts responsibility for the accuracy of factual statements, company information, claims, figures, names, titles and any other information supplied or confirmed by them.

9. Fees and Payment

Fees, payment terms, deposits, retainers, third-party costs and billing arrangements will be confirmed separately in writing.

Where monthly retainer services are agreed, the retainer fee, scope of work, reporting structure, meeting schedule, deliverables and cancellation terms should be confirmed in the relevant proposal or agreement.

Unless otherwise agreed in writing:

• Work may only begin once required payment arrangements have been confirmed
• Invoices must be paid by the due date stated on the invoice
• Late payment may result in work being paused
• Third-party costs may need to be paid before external bookings or placements are confirmed
• Additional work outside the agreed scope may be quoted separately

10. Cancellations, Pauses and Changes

Cancellation, pause or change requests must be provided in writing.

Where work has already started, the client may still be responsible for work completed, time spent, third-party commitments, supplier costs, booked placements, strategy work, drafting work, research or other approved project activity.

For monthly retainer services, cancellation notice periods should be confirmed in the signed agreement, proposal or written service terms.

11. Intellectual Property

All website content, text, graphics, brand elements, design elements, service descriptions and other materials on this website belong to Purple Word Box or are used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, edit, publish or use our website content, branding or materials for commercial purposes without written permission.

For client work, ownership and usage rights for final approved deliverables should be confirmed in the relevant proposal or agreement. Unless otherwise agreed, Purple Word Box may retain ownership of working files, drafts, strategy documents, concepts, templates, processes and internal methods used to create the final work.

12. Confidentiality

During a client relationship, both parties may share confidential business information.

Purple Word Box will take reasonable steps to protect confidential client information and will not knowingly disclose confidential information without permission, unless required by law or necessary for agreed service delivery.

Clients must also protect any confidential information, strategies, documents, pricing, proposals or materials shared by Purple Word Box.

13. Website Content and Accuracy

We aim to keep the information on this website accurate and up to date. However, website content may change from time to time and may not always reflect the most recent service details, pricing, availability or business information.

The content on this website is provided for general information only and should not be treated as professional legal, financial, media, marketing or business advice.

14. Testimonials, Clients and Results

Where testimonials, client references, case studies, media mentions or examples are displayed on the website, they are provided for general credibility and information purposes.

They do not guarantee that future clients will achieve the same or similar results. PR, media, communication and content outcomes depend on many factors, including the client’s industry, story strength, timing, audience, media interest, platform rules, market conditions and client participation.

15. External Links

This website may include links to third-party websites, social media pages, media articles, publications, platforms or external resources.

These links are provided for convenience only. Purple Word Box is not responsible for the content, privacy practices, availability, accuracy or security of any third-party website or platform.

16. Privacy and Personal Information

When you use our website or contact us, we may collect and process personal information in line with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store and protect personal information.

17. Limitation of Liability

To the fullest extent allowed by law, Purple Word Box will not be liable for any indirect, incidental, special or consequential loss arising from the use of this website, reliance on website content, third-party platform issues, media decisions, technical errors, delays, unavailable services or business outcomes that are outside our reasonable control.

Nothing in these Terms of Service is intended to exclude liability where it may not legally be excluded.

18. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on this page with a revised “Last updated” date.

By continuing to use the website after changes are published, you accept the updated Terms of Service.

19. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes relating to this website or these terms will be handled in accordance with applicable South African law.

20. Contact Us

For questions about these Terms of Service, please contact:

Purple Word Box (Pty) Ltd
Email: info@purplewordbox.co.za
Phone / WhatsApp: [Insert once confirmed]